Mountainy is built by experienced ecommerce operators

We understand Shopify inside and out. That background shapes how we approach every integration, we ensure your store is set up correctly to support growth without creating fulfillment bottlenecks or operational friction.

Some permissions are required for the integration to function properly, while others are highly recommended to ensure accuracy and provide stronger overall support.

What This Access Enables

Shopify Collaborator access allows Mountainy to:

• Install and configure the ShipHero integration

• Configure fulfillment locations

• Sync orders and inventory accurately

• Troubleshoot configuration-related issues

• Provide enhanced support when additional visibility is granted

In some cases, Mountainy may request broader permissions than what is strictly required for basic integration. This ensures we have full visibility to properly configure your store, troubleshoot issues efficiently, and support you beyond fulfillment. Collaborator access does not grant Mountainy access to billing information, payouts, or control over ownership settings.

What We Need From You

To initiate access, you will need to provide the following:

• .myshopify.com store URL - ( Found in Shopify Domain Settings )

  

• Shopify collaborator code - ( Found in Shopify Users Security Settings )

Once these details are received, Mountainy will send a collaborator request through Shopify for approval.

Required Access

When approving the Collaborator request, please ensure the following permissions are enabled. These permissions are necessary for ShipHero to install properly and for Mountainy to configure fulfillment accurately:

Orders

• View orders

• Edit orders

Products

• View products

• Edit products

Inventory

• View inventory

• Manage inventory

Apps

• Install and manage apps

These permissions allow us to configure and ensure orders, inventory, SKU's and shipping methods sync accurately between Shopify and ShipHero.

Why We Require This Access

Installing & Configuring ShipHero

The ShipHero app must be installed within your Shopify store to establish the integration. Once installed, ShipHero connects your storefront to Mountainy’s warehouse management system.

This enables:

• Order syncing between Shopify and ShipHero

• Real-time inventory updates

• Tracking updates to flow back to customers

Configuring Fulfillment Locations

Warehouse location settings must be configured within Shopify to ensure accurate order routing and inventory assignment.

This enables:

• Proper inventory assignment to the Mountainy warehouse

• Accurate routing of orders to the correct fulfillment location

Verifying Product & Inventory Setup

Product and variant configurations must be reviewed to confirm correct SKU mapping and inventory tracking.

This helps:

• Prevent overselling

• Ensure bundles and multipacks are mapped correctly

• Maintain inventory accuracy through every step

Optional Access - Additional Permissions for Broader Support

Some permissions we request are not required to complete the ShipHero integration. However, they may allow Mountainy to provide stronger operational support beyond fulfillment setup.

Since our team has extensive experience working inside Shopify, additional visibility can help us identify configuration inconsistencies, troubleshoot common issues, and assist with store-related questions that may impact order flow or customer experience.

This enables:

• Faster resolution of configuration-related issues

• Assistance with routing, mapping, or syncing discrepancies

• Support with common Shopify operational challenges

The Following Permissions Are Optional but Enhance the Level of Support Mountainy Is Able to Provide

Locations

• Manage locations

Location access allows Mountainy to configure warehouse location settings directly, ensuring routing logic and fulfillment behavior are set up correctly the first time. Proper location configuration helps prevent misrouted orders or inventory discrepancies.

Shipping & Delivery

• View and manage shipping and delivery settings

Shipping access allows Mountainy to confirm carrier mappings between Shopify and ShipHero and review newly created or updated shipping methods. This helps ensure service levels are mapped correctly and orders route using the intended carrier settings.

Customers

• View customers

Customer visibility assists with troubleshooting address issues, reviewing order history when resolving fulfillment-related questions, and identifying discrepancies more efficiently.

Analytics & Reports

• View analytics and reporting

Analytics access gives Mountainy additional visibility to help identify discrepancies, troubleshoot configuration issues more efficiently, and assist with common operational questions beyond fulfillment setup.

These additional permissions can help with stronger operational insight and faster resolution of issues that may arise.

Security & Access Transparency

Collaborator access:

• Does not provide visibility into billing or payout information

• Does not allow changes to store ownership

• Can be revoked at any time within Shopify

• Is used strictly for integration, configuration, and support

You remain in full control of access and visibility at all times.

Need Help?

If you have questions about granting access or the integration process, please reach out to the Mountainy team at any time. We are here to help ensure everything is configured correctly and efficiently.