How to Find Your Order URL in ShipForUs and ShipHero

Last updated: April 30, 2026

Overview

When submitting a claim via /claim in Slack, you need to provide an order link or order ID from either ShipForUs or ShipHero. This guide shows you exactly where to find it in both systems, with screenshots.

Both platforms show the same order data — use whichever one you have access to.

Finding the Order URL in ShipForUs

ShipForUs (shipsfor.us) is the client-facing portal for order data. Most CS agents and clients will use ShipForUs rather than the full ShipHero platform.

Step 1 — Log in and go to Orders

ShipForUs dashboard showing the Orders section in the left sidebar

ShipForUs Orders submenu with Orders highlighted

Step 2 — Find the order

Use the search bar to find the order by order number, customer name, or email. Click the order number (shown in blue) to open the order detail page.

ShipForUs orders list with order numbers highlighted in blue

⚠ Important: If you cannot find the order, adjust your filters — the default view is filtered to "Created Date in the last week" and "Status: Shipped." Change the date range or status filters depending on the order you're looking for.

Step 3 — Copy the URL from your browser

Once you're on the order detail page, copy the full URL from your browser's address bar. It will look like:

shipsfor.us/dashboard/orders/details/?id=806673787

Paste this URL into the Order Link field when submitting your claim via /claim in Slack.

ShipForUs order detail page with the URL highlighted in the browser address bar

Tip: You can also paste just the numeric ID at the end of the URL (e.g. 806673787) — the claim bot will accept either format.

Finding the Order URL in ShipHero

ShipHero (app.shiphero.com) is the full warehouse management system. If you have ShipHero access, you can find order URLs here as well.

Step 1 — Go to Orders → Manage Orders

From the top navigation, click Orders, then select Manage Orders from the dropdown.

ShipHero top navigation with the Orders dropdown open, showing Manage Orders highlighted

Step 2 — Search for the order

Use the search bar to find the order by order number (e.g. #MI24). Click the order number link in the results to open the order detail page.

ShipHero Manage Orders page with search bar and an order result highlighted

Step 3 — Copy the URL from your browser

Once you're on the order detail page, copy the full URL from your browser's address bar. It will look like:

app.shiphero.com/dashboard/orders/details/786161291

Paste this URL into the Order Link field when submitting your claim via /claim in Slack.

ShipHero order detail page with the URL highlighted in the browser address bar

Tip: The numeric ID at the end of the URL (e.g. 786161291) also works on its own — no need to paste the full URL if you prefer.

Quick Reference

Platform	URL Format	Where to Find It
ShipForUs	`shipsfor.us/dashboard/orders/details/?id=XXXXXXX`	Orders → click order number → browser address bar
ShipHero	`app.shiphero.com/dashboard/orders/details/XXXXXXX`	Orders → Manage Orders → search → click order → browser address bar