Mountainy Receiving Guidelines English.pdf
Mountainy Receiving Guidelines-Mandarin Translation.pdf
These guidelines explain how to ship products to Mountainy correctly. Following these requirements helps prevent receiving delays, discrepancies, and additional handling fees.
All inbound shipments must have a Purchase Order (PO) created before inventory is shipped to our warehouse.
Requirements
Create a Purchase Order in ShipHero before shipping.
Include the ASN (Advance Shipment Notification) when creating the PO.
Provide tracking numbers whenever possible.
⚠ Avoid creating duplicate purchase orders for the same shipment.
Every carton or pallet must be clearly labeled to ensure accurate receiving.
Each label must include:
Your company name
The ASN number or name used when creating the PO in ShipHero
The SKU
The quantity inside the carton
Shipments that arrive without clear labels may experience receiving delays and additional handling fees.
Inventory must be packaged so our receiving team can process it quickly and accurately.
Requirements
One SKU per box
Do not mix multiple SKUs in a single carton
Different sizes or product variations must be packed separately
If multiple SKUs must ship together in a larger carton, use inner cartons to separate each SKU.
Mixed SKU cartons may result in delays and Special Project Fees.
If your shipment uses inner cartons:
Each inner carton must be labeled with the SKU
Each inner carton must show the quantity contained inside
This helps ensure accurate receiving once cartons are opened.
All palletized shipments must meet the following standards:
Pallet size must be 40 × 48 inches
Maximum pallet height is 60 inches
Pallets should be properly shrink wrapped to prevent damage during transit
Mountainy requires barcodes to ensure accurate fulfillment.
Requirements
All products must have a scannable barcode
Exceptions
Barcodes are not required for:
Insert cards
Custom packaging
Products arriving without barcodes may experience receiving delays.
Shipping labels must clearly identify your company.
Correct labeling
Include your company name on the shipping label.
Do not use
Personal names
Sales representative names
Account manager names
To ensure accurate receiving, please follow these packing slip guidelines:
Include a separate packing slip for each pallet
Number each carton sequentially
Example: 1/30, 2/30, 3/30
Add the master tracking number to the PO inside ShipHero
You may use the downloadable PO form in ShipHero to provide suppliers with a master packing slip.
Some inbound shipments require a scheduled delivery appointment.
You must schedule delivery at least 1 business day in advance if your shipment includes:
30 or more non-palletized cartons
Any inbound freight delivery, including LTL, full truckload, and floor-loaded containers
All delivery appointment requests must be submitted through our online scheduling form:
Schedule a Delivery Appointment →
For questions or assistance, contact the Mountainy team in Slack.
Mountainy receives shipments using Good Faith Receiving (GFR).
This means we assume the quantities listed in your Purchase Order and carton labels are accurate. If the expected receipt quantity matches the carton labels, inventory will be received accordingly.
If a supplier makes a mistake, discrepancies may not be discovered until later inventory audits.
Mixed pallets
Mixed pallets are billed as individual cartons.
Missing ASN
Shipments arriving without an ASN will experience receiving delays and additional fees.
Damaged inventory
If products arrive damaged:
Items will be set aside
Our team will contact you for next steps
Products can be discarded or returned if necessary
Failure to follow guidelines
Failure to follow these guidelines may result in:
Receiving delays
Additional handling or special project fees