Redo Returns – Automated Returns & Exchanges

Last updated: February 26, 2026

Overview

Mountainy partners with Redo Returns to provide a seamless, automated returns and exchanges experience for your Shopify store.

Redo is a post-purchase platform that simplifies the returns process, improves customer experiences, and helps brands retain revenue through smarter return flows, exchange incentives, and automated workflows.

This integration connects your Shopify store’s returns experience with Redo’s system — and, when applicable, synchronizes return status with your ShipHero fulfillment setup — making return handling more efficient and accurate.

What This Integration Does

When integrated:

Shopify + Redo Returns

  • The Redo app is installed on your Shopify store to power the returns and exchange experience.

  • Customers submit returns and exchanges through a customizable return portal.

  • Redo handles return shipping labels, exchange logic, and return workflows centrally.

Redo + ShipHero (3PL/WMS)

  • When a return is created in Redo, Redo communicates that return to ShipHero — creating an RMA (Return Merchandise Authorization) in ShipHero.

  • When the returned item arrives at the Mountainy warehouse, the ShipHero team updates the return status.

  • Completed returns in ShipHero then trigger Redo to process any refunds/exchanges automatically, keeping both systems aligned.

This two-way flow keeps Shopify, Redo, and ShipHero in sync so your warehouse team and your returns platform speak the same language.

Why This Integration Matters

Handling returns manually — especially across multiple systems — is time-consuming and error-prone. Redo + Shopify + ShipHero together provide:

  • Automated return and exchange routing to your fulfillment team

  • Consistent return status across platforms

  • Automatic label generation for returns and exchanges

  • Custom return policies and flows defined in Shopify / Redo

  • Reduced manual intervention and fewer errors

  • Better customer experience through clear tracking and communication

This creates a more reliable and frictionless reverse logistics operation.

Who This Is For

You’ll benefit from this integration if your brand:

  • Wants a self-service, customer-friendly return experience

  • Has frequent returns or exchanges

  • Wants to reduce manual return handling

  • Uses ShipHero for fulfillment

  • Wants return status synced between your store and your warehouse

  • Wants to offer branded return experiences without custom development

How It Works

Step-by-Step Flow

  1. Install Redo on Shopify – Redo becomes your returns and exchange engine.

  2. Customer initiates a return or exchange through the Redo portal.

  3. Redo generates a return label and routes the return.

  4. Redo notifies ShipHero via integration that a return is in progress.

  5. Mountainy processes the return in the warehouse.

  6. ShipHero updates that status back to Redo, which then finalizes refunds or exchanges automatically.

This keeps Shopify, Redo, and ShipHero aligned without manual data entry.

How to Get Started

To enable Redo Returns for your store:

  1. Message your Mountainy account manager in your Slack channel and let us know you’re interested in activating Redo Returns.

  2. We will introduce you directly to the Redo team and coordinate onboarding.

  3. Mountainy will help guide the integration process to ensure Shopify, Redo, and ShipHero are properly connected.

  4. Once configured, we’ll align your warehouse return workflows to match your Redo return settings.

This ensures the integration is implemented correctly and aligned with your fulfillment operations.

Frequently Asked Questions

Does Redo work only with Shopify?

Yes — the integration requires that Redo is installed on your Shopify store to manage returns and exchanges.

Do I have to manually update returns in ShipHero?

No. With the Redo-ShipHero integration, return statuses and relevant return information are synced automatically between Redo and ShipHero when properly configured.

Can Redo handle exchanges automatically?

Yes — Redo’s return portal supports both returns and exchanges, creating replacement orders or credit flows based on your settings.

Is Redo required to work with Mountainy?

No. Redo Returns is an optional returns solution available to clients who want an automated returns and exchange experience. You can still handle returns manually or through ShipHero’s built-in return settings without Redo.