Can I cancel my order after it's been placed?

Whether an order can be cancelled depends on its current status in our fulfillment process. Here's what determines if cancellation is possible:

When orders can be cancelled

• Before fulfillment: Orders that haven't been processed or shipped yet can typically be cancelled

• System errors: Orders that don't appear in our system or have technical issues can usually be cancelled

When orders cannot be cancelled

Unfortunately, once an order reaches certain stages in our fulfillment process, cancellation is no longer possible:

• Already shipped: Orders that have been shipped and have tracking numbers cannot be cancelled

• Scanned into manifest: Orders that have been scanned into our shipping manifest are locked and cannot be cancelled

• Assigned to container: Orders that have been assigned to shipping containers with other packages cannot be cancelled

• Label created: Orders where shipping labels have already been generated may not be cancellable

How to request a cancellation

To request an order cancellation, contact our support team with your order number. We'll check the current status and let you know if cancellation is possible. If the order has already shipped, we'll provide you with the tracking number so you can monitor its progress.

For the fastest response, include your complete order number when making your cancellation request.