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These guidelines explain how to ship products to Mountainy correctly. Following these requirements helps prevent receiving delays, discrepancies, and additional handling fees.

Purchase Order Requirements

All inbound shipments must have a Purchase Order (PO) created before inventory is shipped to our warehouse.

Requirements

• Create a Purchase Order in ShipHero before shipping.

• Include the ASN (Advance Shipment Notification) when creating the PO.

• Provide tracking numbers whenever possible.

⚠ Avoid creating duplicate purchase orders for the same shipment.

Carton & Pallet Labeling

Every carton or pallet must be clearly labeled to ensure accurate receiving.

Each label must include:

• Your company name

• The ASN number or name used when creating the PO in ShipHero

• The SKU

• The quantity inside the carton

Shipments that arrive without clear labels may experience receiving delays and additional handling fees.

SKU Packaging Requirements

Inventory must be packaged so our receiving team can process it quickly and accurately.

Requirements

• One SKU per box

• Do not mix multiple SKUs in a single carton

• Different sizes or product variations must be packed separately

If multiple SKUs must ship together in a larger carton, use inner cartons to separate each SKU.

Mixed SKU cartons may result in delays and Special Project Fees.

Inner Cartons

If your shipment uses inner cartons:

• Each inner carton must be labeled with the SKU

• Each inner carton must show the quantity contained inside

This helps ensure accurate receiving once cartons are opened.

Pallet Requirements

All palletized shipments must meet the following standards:

• Pallet size must be 40 × 48 inches

• Maximum pallet height is 60 inches

• Pallets should be properly shrink wrapped to prevent damage during transit

Barcode Requirements

Mountainy requires barcodes to ensure accurate fulfillment.

Requirements

• All products must have a scannable barcode

Exceptions

Barcodes are not required for:

• Insert cards

• Custom packaging

Products arriving without barcodes may experience receiving delays.

Shipping Label Guidelines

Shipping labels must clearly identify your company.

Correct labeling

• Include your company name on the shipping label.

Do not use

• Personal names

• Sales representative names

• Account manager names

Packing Slip Requirements

To ensure accurate receiving, please follow these packing slip guidelines:

• Include a separate packing slip for each pallet

• Number each carton sequentially

  • Example: 1/30, 2/30, 3/30

• Add the master tracking number to the PO inside ShipHero

You may use the downloadable PO form in ShipHero to provide suppliers with a master packing slip.

Delivery Scheduling

Some shipments require a scheduled delivery appointment.

You must schedule delivery at least 1 business day in advance if your shipment includes:

• 30 or more cartons (non-palletized)

• 5 or more pallets

• Floor-loaded containers

To schedule delivery, contact your Account Manager in Slack or call:

📞 814-503-4188

Good Faith Receiving

Mountainy receives shipments using Good Faith Receiving (GFR).

This means we assume the quantities listed in your Purchase Order and carton labels are accurate. If the expected receipt quantity matches the carton labels, inventory will be received accordingly.

If a supplier makes a mistake, discrepancies may not be discovered until later inventory audits.

Additional Receiving Information

Mixed pallets

Mixed pallets are billed as individual cartons.

Missing ASN

Shipments arriving without an ASN will experience receiving delays and additional fees.

Damaged inventory

If products arrive damaged:

• Items will be set aside

• Our team will contact you for next steps

• Products can be discarded or returned if necessary

Failure to follow guidelines

Failure to follow these guidelines may result in:

• Receiving delays

• Additional handling or special project fees